Your business should focus on customers and operations — not patching, antivirus, Microsoft 365 admin or system health. Novarra continuously manages the infrastructure behind your team to minimise disruption and keep work moving.
24/7 monitoring • managed patching • commercial-grade security • Microsoft 365
YOUR MANAGED ENVIRONMENT
YOUR BUSINESS
Everything connected.
One team accountable.
Environment healthy
Microsoft 365
Users & access
Devices
Endpoint estate
Security
Protected
Monitoring
Live alerts
Support
Help requests
Backup
Recovery ready
Microsoft 365
Users & accessDevices
Endpoint estateSecurity
ProtectedMonitoring
Live alertsSupport
Help requestsBackup
Recovery readyYOUR BUSINESS
Everything connected.
One team accountable.
Environment healthy
Novarra sits across the environment — not just the help desk.
24/7 MONITORING
System health watched around the clock
PATCH & PROTECT
Managed patching and endpoint security
MICROSOFT 365
Users, licences and access managed properly
MINIMISE DOWNTIME
Issues caught early so work keeps moving
Full-time technology oversight does not have to mean a full-time IT person sitting onsite. Novarra continuously monitors and manages the environment behind your team — devices, Microsoft 365, security, patching and overall system health.
Useful when hands-on presence is needed — but one person is still one person, with one set of working hours and a lot competing for attention.
Coverage follows working hoursProblems may be noticed after users feel themPatching and maintenance compete with day-to-day supportMicrosoft 365 admin becomes another internal responsibilityKnowledge and availability can sit with one personMonitoring, maintenance and administration continue in the background while your people get on with running the business.
24/7 infrastructure monitoringManaged patching and maintenanceCommercial-grade endpoint protection & antivirusMicrosoft 365 users, licences and access managedOverall system health watched continuouslyRemote intervention and support when neededThe result: fewer avoidable interruptions, earlier intervention and infrastructure that is actively looked after — not simply fixed when it breaks.
From Microsoft 365 and user access through to devices, security and day-to-day support, Novarra gives your business one accountable technology relationship.
01
Monitoring, patching, endpoint management and remote operations.
Devices • Patching • Monitoring
02
Tenant administration, licences, identity, Exchange, Teams and OneDrive.
Users • Licences • Access
03
Endpoint protection, controls, backup oversight and practical risk reduction.
Protection • Backup • Controls
04
A simple Novarra front door for help, requests, history and ownership.
Support • Requests • History
We connect the environment, keep it protected, support your people and continuously improve what sits underneath the business.
01
Bring users, devices, Microsoft 365 and core services into one managed view.
02
Apply monitoring, patching, endpoint protection, access controls and backup oversight.
03
Give your team one obvious place to ask for help and track what is happening.
04
Use service history and recurring issues to remove friction instead of repeatedly fixing it.
Request help, see what is happening, understand your services and keep a visible history — all through Novarra, regardless of the platforms working underneath. The interface on the right is a visual preview only. It is not a live login or working portal.
Request support
One obvious place for your team to ask for help.
Track requests
See ownership, status and service history.
People & devices
Understand the users and technology Novarra manages.
Licences & services
Keep Microsoft 365 and managed services visible.
Billing
See the commercial side of your Novarra relationship clearly.
Traditional support begins when something breaks. Novarra is designed to stay involved before, during and after the request.
TRADITIONAL IT
Something breaks
Call someone
Wait
Fix
RepeatNOVARRA
Monitor
Detect
Manage
Support
ImproveThe goal is not more tickets. The goal is fewer avoidable problems and faster resolution when your team does need help.
Novarra can manage the users, licences, identity, email, Teams, OneDrive and access changes around your Microsoft environment, with the support relationship sitting in the same place.
New starters and leavers handled cleanlyLicence changes kept visibleIdentity and access managed deliberatelyOne support relationship around the whole environmentA USER THROUGH THE MICROSOFT 365 LIFECYCLE
Access should follow the person, not become forgotten admin.
01
JOIN
Create user
02
LICENCE
Assign services
03
SECURE
Apply access
04
CHANGE
Adjust role
05
EXIT
Remove access
Novarra keeps the ownership around the change — not just the licence transaction.
READY WHEN YOUR BUSINESS IS
Let Novarra take responsibility for the technology environment and give your team one clear place to get help.
